Thank you for choosing Feetures Socks for your footwear needs. We strive to provide you with the best products and excellent customer service. In the event that you need to return or exchange a product, please carefully review our Return Policy below.
Eligibility for Returns and Exchanges
1.) To be eligible for a return or exchange, the following conditions must be met:a) The product must be purchased directly from the official Feetures Socks website, www.feetures.com.sg only.
b) The return or exchange request must be initiated within 7 days of the date of delivery.
c) The product must be in its original condition, unused, and with all original packaging and tags attached (resalable).
Initiation of Return or Exchange
2.) To initiate a return or exchange, please follow these steps:
a) Contact our customer support team at the 'CHAT with us' within 7 days of your date of delivery.
b) Provide your order number, the reason for the return or exchange, and any relevant supporting information.
c) Our customer support team will guide you through the return or exchange process and provide you with a Return Merchandise Authorization (RMA) number, as well as instructions for shipping the product back to us.
Return and Exchange Process
3.) Once you have obtained an RMA number, please follow these guidelines for returning or exchanging the product:
a) Pack the product securely in its original packaging, ensuring that all tags are attached, if any.
b) Include a copy of the original invoice or receipt, if any.
c) Write the RMA number in a sheet of paper clearly on the outside of the package.
d) Ship the package to the address provided by our customer support team.
e) You are responsible for the shipping costs associated with returning the product, unless the return is due to a defect or error on our part.
4.) Refunds will be issued in the original form of payment within 7 business days of receiving and inspecting the returned product. Please note that the original shipping charges are non-refundable, except in cases of defective or incorrect items.
5.) If you wish to exchange a product for a different size or color, please follow the return process outlined above and place a new order for the desired item on our website. The new order will be subject to the regular shipping and handling fees.
International Returns and Exchanges
6.1) Customers outside of Singapore returning or exchanging products from Malaysia, Indonesia, Brunei, or the Philippines are responsible for any applicable customs duties, taxes, or fees associated with the return or exchange.
6.2) International customers should contact our customer support team at the 'CHAT with us' for further instructions on returning or exchanging products.
Damaged or Defective Products
7.) If you receive a damaged or defective product, please contact our customer support team immediately (CHAT with us). We will provide further instructions on how to return the product and will cover any associated shipping costs.
Final Sale Items
8.) Final sale items, including clearance or discounted products, are not eligible for returns or exchanges unless they are damaged or defective upon receipt.
Changes to the Return Policy
9.) Feetures Socks Singapore reserves the right to modify or update this Return Policy at any time without prior notice. Please review the policy periodically for any changes.
If you have any questions or require further assistance, please don't hesitate to contact our customer support team at [CONTACT US]. We are here to help!
Last updated: 22 June 2023